Lindsay & District Chamber of Commerce

Job Description: Director of Member Engagement & Operations

Reports to: LDCC Board of Directors

Status: Full-time, approximately 35 hours/week

1. Position Summary

The Director of Member Engagement & Operations leads the day-to-day operations of the Lindsay & District Chamber of Commerce, including growing and retaining a healthy membership base, delivering the Chamber's events and programs, managing staff and partnerships, maintaining effective communications, and representing the Chamber in the community. The Director of Member Engagement & Operations reports to the Board of Directors and is the Chamber's sole full-time staff position, supported seasonally by an Executive Assistant and summer tourism staff.

2. Core Responsibilities

Membership Development & Retention

Proactively recruit new members through direct outreach, networking, referrals, and event-based conversion.

Manage a defined renewal and at-risk member process, including scheduled reminders, personal outreach before account lapse, and regular review of overdue or pending accounts.

Maintain accurate and current membership records in the Chamber's membership and customer relationship management systems.

Financial Administration

Maintain the Money In/Money Out log for Board visibility and include appropriate financial information in the monthly report to the board.

Provide timely and accurate expense documentation and receipts for reimbursement.

Support the Treasurer with financial administration and reporting as required. Full financial statements, budget-to-actual reporting, bank reconciliation, and CRA remittances remain under the Treasurer's oversight in accordance with LDCC financial controls and payment policies.

Operate within approved budgets, financial policies, signing authorities, and Board approvals.

Event & Program Management

Plan and deliver the Chamber's signature annual events, including the Awards Gala, and AGM, together with recurring Chamber programs and community events.

Secure event sponsors, vendors, and venues; manage ticketing, logistics, volunteer coordination, and event follow-up.

Partner with community organizations and member charities on co-hosted initiatives and fundraisers where approved.

Staffing & Human Resources

Hire, onboard, schedule, supervise, and support seasonal and temporary staff, including summer tourism ambassadors and the Executive Assistant, and administer related grant programs where applicable.

• Delegate appropriate administrative work to seasonal or support staff while maintaining accountability for quality, timelines, and member service.

• Support a professional, respectful, and productive workplace consistent with Chamber policies.

Partnerships & Sponsorship Development

• Cultivate, negotiate, and maintain sponsor and partner relationships that create revenue, in-kind value, member benefits, or community impact.

• Ensure every partnership and sponsorship arrangement is documented by a written agreement, signed by the appropriate authorized parties, before commitments are implemented.

• Maintain organized records of all partnership and sponsorship agreements, including the agreed deliverables, financial or in-kind commitments, term, renewal or expiry provisions, and responsibilities of each party.

• Monitor fulfillment of partnership and sponsorship obligations and promptly identify material issues or changes requiring Board awareness or approval.

Community & Stakeholder Engagement

• Represent the Chamber at community events, grand openings, job fairs, business functions, and other appropriate public engagements.

• Develop and maintain constructive relationships with municipal officials, community organizations, business groups, members, and peer organizations.

• Act as a visible and professional representative of the Chamber and its membership.

Marketing & Communications

• Manage and maintain the Chamber's social media presence, including planning, creating, scheduling, and publishing timely content that promotes members, Chamber programs, events, advocacy, and community initiatives.

• Maintain the Chamber website so that membership information, events, programs, contact information, sponsor recognition, and other public-facing content are accurate, current, and professional.

• Develop and maintain a practical content calendar for social media and website updates aligned with Chamber priorities and events.

• Monitor social media and website content for accuracy, brand consistency, appropriate tone, and timely removal or correction of outdated information.

• Track basic social media and website performance measures and use the results to improve member and community engagement.

Governance & Board Support

• Prepare and deliver the monthly report to the Board, including relevant membership, program, staffing, operational, financial, and decision items.

• Support AGM logistics and Board or committee meetings as required.
• Promptly bring matters requiring Board approval, direction, or awareness to the Board rather than deferring material matters to year-end reporting.

• Implement Board-approved priorities, policies, and decisions within the authority delegated to the Director of Member Engagement and Operations.

3. Performance Expectations

The Director of Member Engagement & Operations is accountable for achieving organizational objectives established by the Board of Directors. Performance is assessed against the responsibilities of the role and the Board-approved annual performance objectives, which may include membership development and retention, financial stewardship, event and program performance, communications, stakeholder engagement, operational effectiveness, and other strategic priorities. Specific annual targets and incentive compensation measures are maintained separately from this job description.

4. Qualifications

• Demonstrated experience in community relations, business development, association management, nonprofit leadership, or a related field.

• Strong relationship-building, public-facing communication, organizational, and problem-solving skills.
• Working knowledge of nonprofit or association financial basics, including budgets and expense tracking; full bookkeeping expertise is not required.

• Ability to work independently as the Chamber's sole full-time staff member while effectively supervising and delegating to seasonal or support staff.

• Competence with common digital tools, social media platforms, website content management, email,  and membership or CRM systems.

• Valid driver's licence and ability to travel locally for events and meetings.

5. Working Conditions

• Standard Chamber office hours with regular evening and weekend work required for events and community activities.

• Local travel is required.
• Event work may include standing for extended periods and lifting or moving materials up to approximately 50 lbs.